Refund policy
At Hopp’d, we stand behind the quality of our products and want you to be completely satisfied with your purchase. That’s why all purchases made on hoppd.co are backed by our 100‑Day Floof Guarantee - if it’s not right for you or your floof, we’ll work with you to find a fair solution. No stress. 💚
✅ Returns Eligibility
We offer two return options, depending on your situation:
🟩 1. Risk‑Free 100‑Day Floof Guarantee (DTC Orders Only)
If you purchased directly from hoppd.co and used the product but weren’t satisfied for any reason, you may be eligible for a refund, partial refund, or store credit, depending on product condition and usage.
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Applies to liners, hideouts, and accessories
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Limit one Floof Guarantee claim per customer/household
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Must be requested within 100 days of delivery
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Refund method (full refund, partial refund, or store credit) is determined by our team based on product condition
To start, email with the subject line:
Floof Guarantee
Please include your order number and brief feedback to help us improve.
🟨 2. Standard 30‑Day Returns (Unused Items Only)
We accept returns within 30 days of delivery provided the following conditions are met:
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Unused items only - must be in original packaging and new condition
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Damaged or defective items - contact us for a replacement or refund
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Incorrect items sent - we’ll fix this at no cost to you
💸 Refunds & Exchanges
Refunds
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Approved refunds are processed within 5–7 business days
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Refunds are issued to the original payment method, unless store credit is selected
Exchanges
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Replacement items are shipped after the original item has been received and inspected
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Exchange shipping costs are the responsibility of the customer, unless the item was defective or sent incorrectly
📦 Return & Exchange Shipping
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We cover return shipping only for:
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Damaged items
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Defective items
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Incorrect items sent
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All other returns and exchanges, including change‑of‑mind returns and size/color swaps, require the customer to cover return shipping costs
🔁 How to Start a Return or Exchange
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Email support@wearehoppd.com with your order number and reason
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We’ll review your request and provide next steps
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If approved, items must be shipped within 7 days of receiving return instructions
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Refunds or exchanges are processed once items are received and inspected (if applicable)
🐰 Questions?
Need help? Reach out anytime at support@wearehoppd.com - we’re always happy to help floof you right. 🐾
