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FAQ/CONTACT

Got questions or need assistance? We're thrilled to assist! But hey, your answer might already be waiting for you. We highly encourage you to check out our FAQ first—it's the fastest way to get answers to common questions about orders, shipping, returns, and more.

FAQ

Find the most frequently asked questions below.
  • We're all about making pets and their hoomans happy. Our mission is simple: create high-quality, stylish, and tailor-made products that pamper your pets while making your life easier. Because every pet deserves to be a pawfect, precious, and adorable little floofball.

  • Your products are shipped in 1-3 days so will be with you in less than a week.

  • Yes! See our 100 day risk free FAQ below!

  • While we love rabbits (Hank the mascot says hi! 🐰), our products are perfect for guinea pigs, hamsters, ferrets, chinchillas, and even small dogs and cats. Basically, if they’re furry and love comfort, they’ll love Hopp'd!

  • Subscribe & Save lets you receive our disposable cage liners automatically on your schedule - every 4 weeks - and enjoy up to 10% off every order.

    It’s the easiest way to keep your pet’s habitat clean without running out or reordering manually.

    You can pause, skip, or cancel anytime with no commitment.

    Fresh liners, delivered right when you need them - stress-free care for you and your pet.

  • Yep! Our liners and hideys are durable, reusable, and built to last. They withstand daily use from playful pets while staying in great shape!

  • We accept all major payment options, including:

    - Shop Pay (super quick + secure!)
    - Visa, Mastercard, American Express & Discover
    - PayPal

    If you run into any issues at checkout or don’t see your preferred method, just let us know - we’re happy to help! 🐾

  • We offer free domestic shipping! Please see our shipping policy for more info.

Hutchliner™ FAQs

Find the most frequently asked questions below about our Hutchliner™.
  • The Hopp'd HutchLiner™ is designed to fit cages measuring 47" x 24", such as the Midwest Guinea Habitat and we have a C&C 2x4 size! NOTE: It may arrive slightly larger but is intended to shrink after the first wash for a perfect fit.

  • Yes, the Hopp'd HutchLiner™ is machine washable. For routine cleaning, you can sweep or shake off debris. For a deeper clean, machine wash the liner. Raised sides help keep messes contained.

  • The liner features high-quality absorbent cooling quilted fleece, an anti-slip pad, and sealed-edge CHEWTOUGH™ technology to withstand determined chewers. It's waterproof, odor-controlling, and infused with antibacterial fibers for a fresher, healthier environment.

  • Yes, the Hopp'd HutchLiner™ includes an in-built hay feeding pocket. This feature promotes mess-free feeding, reduces refill frequency, encourages natural foraging behavior, and saves bedding space.

  • Yes, the liner has a built-in waterproof layer that prevents leaks from reaching floors. This makes it ideal for protecting surfaces while keeping your pet’s habitat clean and dry.

  • The liner is designed with an anti-slip base to stay securely in place, even with active pets. This helps reduce bunching, shifting, or sliding inside the cage — ensuring a smooth, safe surface for your rabbit or guinea pig to roam.

  • Yes, the Hopp'd HutchLiner™ has a built-in waterproof layer that prevents leaks from reaching the cage floor. This makes it ideal for protecting surfaces while keeping your pet’s habitat clean and dry.

  • We get it — your lil' one deserves the best. That’s why every order is covered by our 100-Day Floof Guarantee. If you're not 100% happy, email us within 100 days and we'll refund you in full. ➕ Only valid for purchases made on hoppd.co 🐾 Limit 1 refund per customer We do also offer a extended 12 month warranty with PetCare+ (just add it for $2.99 extra at the check out!)

Tree Stump Hidey FAQs

Find the most frequently asked questions below about our Tree Stump Hidey™.
  • The hidey measures approximately 11 x 9.5 x 10", providing a cozy space for small pets like guinea pigs and rabbits to rest and play. It’s roomy enough to stretch out, but cozy enough to feel like home. New sizes incoming!

  • Yes! Toss it in the wash for an easy clean — the Hidey is 100% machine washable. For best results, use cold water on a gentle cycle and air dry. It holds its shape beautifully and is built for regular wash-and-repeat use.

  • Crafted from ultra-soft fleece with a structured yet flexible core, the Hidey is designed for max comfort and durability. It’s gentle on sensitive paws, warm for naps, and breathable enough for year-round coziness.

  • Yes! It folds flat in seconds. Whether you’re packing it for a clean or storing it away, the Hidey™ is lightweight, flexible, and easy to stow—no fuss, no bulk.

  • Yes, it features a grippy, anti-slip base to help keep it in place—even during zoomies. No more flipping or sliding around the cage. Just stable, comfy hiding in all the right places.

  • Definitely. The Hidey is also ideal for ferrets, chinchillas, hedgehogs, and other small animals that love to burrow or snuggle. It’s a versatile hideaway for any little floof who loves a soft retreat.

  • Our Tree Stump Hidey is best used indoors or in covered outdoor spaces. While it’s durable and cozy, it’s not waterproof—so keeping it dry will preserve the fleece feel and extend its life.

  • We get it — your lil' one deserves the best. That’s why every order is covered by our 100-Day Floof Guarantee. If you're not 100% happy, email us within 100 days and we'll refund you in full.

    ➕ Only valid for purchases made on hoppd.co
    🐾 Limit 1 refund per customer

    We do also offer a extended 12 month warranty with PetCare+ (just add it for $2.99 extra at the check out!)

Ultimate Disposable Liners FAQs

Find the most frequently asked questions below about our Dispsoable Liners.
  • These liners are designed for small animals like guinea pigs, rabbits, hamsters, ferrets, and hedgehogs. They're sized to perfectly fit Midwest cages (47"x24"), but can be trimmed to fit other enclosures.

  • For one to two small pets, we recommend replacing the liner every 2–3 days. For larger pets or multi-pet cages, daily changes may be more appropriate for optimal hygiene.

  • Yes! Our liners feature a chew-resistant top layer that is durable yet soft. They’re made from non-toxic, pet-safe materials and have been Vet Pawproved.

  • Absolutely. The 6-layer design includes a leak-proof bottom layer and an absorbent core that locks in moisture - keeping both the cage and your floors dry. Yes. The liners include a naturally fragranced layer and odor-neutralizing bamboo charcoal layers to help keep your pet’s habitat smelling fresh longer.

  • Yes. The liners include a naturally fragranced layer and odor-neutralizing bamboo charcoal layers to help keep your pet’s habitat smelling fresh longer.

  • Yes! While they’re pre-sized for Midwest cages, you can easily trim them with scissors to fit smaller habitats or oddly shaped enclosures.

  • Each pack includes 12 disposable cage liners, pre-folded and ready to use. 4 more liners than other popular brands on the market - at a lower price!

  • We have a 100 day money back guarantee. So if you don’t love Hopp'd for any reason, let us know for a stress free refund. We do also offer a extended 12 month warranty with PetCare+ (just add it for $2.99 extra at the check out!)

If you couldn't find what you were looking for in our FAQ, don't worry. You can send us an e-mail at contact@wearehoppd.com, or use the contact form below.

FAQ/Contact

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